Front Desk Agent
Company: The Fairmont Hotel
Location: Long Beach
Posted on: October 4, 2024
Job Description:
Company DescriptionFairmont Breakers is a beloved feature of the
Long Beach skyline, a historic landmark with a character and soul
of its own. Originally opened in the roaring twenties as a lavish
hotel on the waterfront, Breakers was a sought-after destination
for world-famous stars. Following an extensive renovation, Fairmont
Breakers returns as Long Beach's only luxury hotel, restoring one
of California's most storied properties to its original grandeur.
It offers 185 boutique rooms and suites; a rooftop pool and
terrace; an open-air rooftop lounge with views of the Pacific; a
blissful two-story spa, wellness and fitness center; dining venues
and bars including a live jazz club; and 10,000 square feet of
indoor and outdoor function space. Whether exploring the comforts
of elevated coastal Italian cuisine in Nettuno or dining among the
stars with champagne and caviar in Sky Room, Fairmont Breakers aims
to delight all of your senses with artful surroundings and
innovative offerings from our culinary team.Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are
and you can find a job and brand that matches your personality. We
support you to grow and learn every day, making sure that work
brings purpose to your life, so that during your journey with us,
you can continue to explore Accor's limitless possibilities.By
joining Accor, every chapter of your story is yours to write and
together we can imagine tomorrow's hospitality. Discover the life
that awaits you at Accor, visit https://careers.accor.com/Do what
you love, care for the world, dare to challenge the status quo!
#BELIMITLESSThis experience begins with a new kind of workplace,
one where the energy is contagious, the stories are invigorating,
and the challenges present inspiring opportunities to make your
mark.
Job DescriptionFirst impressions are everything! Your engaging
smile and personality are the essence of a great Front Desk Agent
with Fairmont Hotels & Resorts. As you personally greet our Guests
and assist them throughout their stay, you will be empowered to
deliver on our mission of "Turning moments into special memories"
for our guests.Responsibilities and essential job functions include
but are not limited to the following:
- Consistently offer professional, friendly and engaging
service
- Assist guests regarding hotel facilities in an informative and
helpful way
- Greet guests upon arrival with a warm and sincere welcome and
register guests into the computer, verifying complete reservation
details and credit information, while meeting all required
LQA/Forbes standards.
- Maintaining proper record keeping for guest accounts and settle
the accounts upon departure while ensuring all service standards
are followed
- Conduct self-audits on luxury standards, and participate in the
review of audits conducted by the team.
- Take initiative to add a personalized experience
- Select and block rooms for arriving guests, book same day
reservations, pre-register guests as required, and sometimes escort
guests to their rooms.
- Issue keys and post miscellaneous charges as requested.
- Accept payment for guests' accounts both at the time of
registration and at checkout.
- Maintain a house bank and make a deposit and accurate report of
receipts daily.
- Follow accurately all cash handling procedures
- Ensure all guest folios are accurately billed prior to
departure.
- Respond to guest text messaging platform
- Handle guest concerns over phone or in person, and offer
resolution promptly.
- Manage guest correspondence via email prior to arrival, during
their stay, and after departure.
- Proudly promote the hotel facilities, looking for opportunities
to enhance a guest's stay through up-selling
- Communicate with housekeeping, maintenance, and guest services
to fulfill guest requests
- Promote the loyalty program and enroll members upon
arrival.
- Follow daily checklist for all front office tasks
- Answer guest inquiries about hotel services, facilities and
hours of operation.
- Maintain knowledge of current hotel events, activities and
promotions.
- Work closely with the concierge team to offer information to
guests about dining and activities in the area.
- Handle mail, packages, and facsimiles in the absence of the
concierge.
- Create reservations for guests who are at the desk or who call
in after hours
- Work closely with the guest services agents to coordinate the
smooth and efficient handling of guest luggage at both check-in and
check-out.
- Assist the bell desk in storing any luggage when needed.
- Work closely with valet team to expedite the service.
- Follow department policies, procedures and service
standards
- Due to the fluctuation in business levels in the hospitality
industry, associates may be required to work varying schedules to
reflect the business needs of the hotel. In addition, attendance is
required at all scheduled training sessions and meetings.
- Other duties as assigned
Qualifications
- Minimum of 1 year experience in hospitality required
- Previous luxury hospitality experience an asset
- Previous Opera Cloud experience an asset
- High school diploma or equivalent required
- Hospitality Diploma is an asset
- Proficient in the English language (verbal & written), second
language is an asset
- Must be able to handle a multitude of tasks in an intense,
ever-changing environment
- Ability to focus attention on guest needs, remaining calm and
courteous at all times
- Computer literate in Microsoft Office required
- Ability to work with various software
- Must possess a professional presentation
- Strong interpersonal and problem-solving abilities
- Highly responsible & reliable
- Ability to work well under pressure in a fast-paced
environment
- Ability to work cohesively with fellow colleagues as part of a
team and also with minimal supervision
- Must be available to work overnight shifts and be available to
cover variety of shifts, including mornings, evenings, weekends,
overtime shifts, and holidays.
- Must have the ability to handle cash effectively and
accurately
Additional InformationWhat is in it for you:
- Wage:USD $26.00/hour
- Discounted hotel rooms and food & beverage rates to employees
at our sister properties around the globe.
- We provide learning programs through our Academies to promote
growth and development so that you can perform at your full
potential.
- Opportunity to develop your talent and grow within your
property and across the world!
- Ability to make a difference through our Corporate Social
Responsibility activities, like Planet 21 and WATCHAccor is proud
to be an Equal Opportunity Employer EOE/M/F/V/D.We provide an
environment of trust, respect, and integrity. A home away from
home. Where diversity and inclusion are celebrated. Privacy and
personal information are protected. Through Accor's Employee Value
Proposition, we ensure fair treatment and a workplace free from
discrimination & harassment.Our commitment to Diversity &
Inclusion:We are an inclusive company and our ambition is to
attract, recruit and promote diverse talent.We commit to a future
where diverse identities are celebrated, and equitable and
inclusive practices are woven into the fabric of everything we do
as an organization.
Keywords: The Fairmont Hotel, Monterey Park , Front Desk Agent, Sales , Long Beach, California
Didn't find what you're looking for? Search again!
Loading more jobs...