Customer Support Specialist
Company: VirtualVocations
Location: Oxnard
Posted on: November 18, 2024
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Job Description:
A company is looking for a Customer Support Specialist to assist
customers with product issues and maintain high satisfaction
levels.
Key Responsibilities:
Act as the first point of contact for after-hours support
Triage software reported issues and resolve Tier 1 issues
Document customer requests and collaborate with other departments
for updates and resolutions
Required Qualifications:
0-3 years of customer support or related experience, or a Bachelor
of Science degree
Strong quantitative and analytical skills
Proficient in Atlassian (Jira, Confluence) and Microsoft Office
(Excel, Word, Visio)
Ability to manage time effectively and prioritize tasks
Enthusiastic self-starter who can work independently or as part of
a team
Keywords: VirtualVocations, Monterey Park , Customer Support Specialist, Other , Oxnard, California
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